We value your satisfaction. If you receive a damaged product, please follow the steps below for returns and refunds.
Eligibility:
- Damaged Products Only: Returns and refunds are available only if you received a damaged product.
- Time Frame: Request a return or refund within 7 days of receiving the damaged product.
Return Process:
- Inspect and Document: Inspect the product upon receipt. Take clear photos of any damage.
- Contact Us: Within 7 days, contact our customer service at sunchiccloset@gmail.com with your order number and photos of the damage.
- Return Authorization: If approved, we will provide return instructions. You are responsible for return shipping costs.
- Return the Product: Pack the product securely in its original packaging and ship it back as instructed.
Refund Process:
- Inspection: Upon receiving the returned product, we will verify the damage.
- Approval: If confirmed, we will issue a refund to the original payment method within 7-10 business days.
- Rejection: If the product is not damaged, no refund will be issued, and the product will be returned to you at your expense.
Exceptions:
- Products not damaged or requested for return after 7 days are not eligible for return or refund.
Contact Us:
For any questions, please contact our customer service at sunchiccloset@gmail.com.
Thank you for your understanding
